This page is used to inform app visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. Please note all data storage is encrypted and regulated by GDPR guidelines.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Shield Accident Management unless otherwise defined in this Privacy Policy.

Shield Accident Management App - Data Collection and Storage

---

Where we Store your Personal Data

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to:

• Personal details: Name, email, address and phone number (required to register).
• All data recorded is held by Shield Accident Management and is protected against sharing any personal data to any third party companies unless it is used to provide us with the service requested.
• Location data is recorded for accident reporting. Location services are required to show the location of the accident. Background locations data is not permitted.
• Camera and Library Usage – Data is stored by Shield Accident Management to update the accident report with ay evidence provided. This data will not be held for longer than 90 days unless the case is active whereby this data may be used.
• Facial ID - Used only for login only. We do not store any facial recognition data.
• Push Notifications - Enable this to allow Shield Accident Management to send updates via push notifications.

The information that we request is will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Data Request

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you, before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. An option to unsubscribe from our marketing list is available at any time via email.

Our site may, from time to time, contain links to and from websites of our affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to Information

Individuals have the right to access their personal information and to limit the use and disclosure of their personal information. Please contact us if you wish to exercise these rights, by writing to the Data Protection Officer, at the address provided or email DPO@shieldaccidentmanagment.com.

If you wish to access your stored data or personal information you should make a subject access request, this can be done verbally, by email or in writing. Once the request is received the Data Controller must verify the identity of the data subject before disclosing any personal information. We will comply with the request without delay, and within one month unless, in accordance with legislation, we decide that an extension is required.

No charge will be made for complying with a request unless the request is manifestly unfounded, excessive or repetitive, or unless a request is made for duplicate copies to be provided to parties other than the relevant individual making the request. In these circumstances, a reasonable charge will be applied. We will take all reasonable steps to confirm your identity before releasing to you the personal information we hold about you.

Data Removal Request

If you wish to have your personal data removed from our systems, please contact our Data Protection Officer (DPO) at DPO@shieldaccidentmanagment.com. Upon receiving your request, we will promptly process your request in accordance with applicable data protection laws.

Upon request for data removal, the following types of data associated with your mobile app account will be deleted:

• Personal information provided during registration (e.g., name, email address, contact information).

• Usage data collected during your interactions with the app.

• Any other personal data collected with your consent or as necessary for the provision of our services.

Retention Period

Shield Accident Management App Account Data: Your app account and the associated data will be deleted upon receipt of your removal request. Ongoing or Completed Cases: If you have an ongoing case with us, we may retain certain data for a period necessary to fulfil legal or regulatory obligations, resolve disputes, enforce our agreements, or as otherwise required by law. The retention period for such data will be determined on a case by case basis. Please note that while we make every effort to remove your data promptly upon request, some residual data may remain in our systems for a limited period due to backups and system logs.

For further inquiries regarding data removal or our data retention practices, please contact our Data Protection Officer at DPO@shieldaccidentmanagment.com.

Disclosure of your Data

We may disclose your personal information to any member of our company.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If Shield Accident Management or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property or safety of Shield Accident Management, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device internal memory.

This Service does not use these "cookies" explicitly. However, the app may use third party code and libraries that use "cookies" to collection information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service

• To provide the Service on our behalf;

• To perform Service-related services; or

• To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. No child can sign up for the app. Strict signup policy is in place - login provided by Shield Accident Management only.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Terms & Conditions

By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to Shield Accident Management.

Shield Accident Management is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The Shield Accident Management App app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Shield Accident Management App app won’t work properly or at all.

You should be aware that there are certain things that Shield Accident Management will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but Shield Accident Management cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, Shield Accident Management cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Shield Accident Management cannot accept responsibility

With respect to Shield Accident Management responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Shield Accident Management accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Shield Accident Management does not promise that it will always update the app so that it is relevant to you and/or works with the iOS/Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us on your website: https://shieldaccidentmanagement.com/